Pure You Patient Concierge
Our Pure You Patient Concierge offers discreet and supportive care for patients travelling on their own for surgery in Sydney, Brisbane, Gold Coast and Melbourne. All of our Concierges have had plastic surgery themselves or have worked in the field for many years; they are experienced with some of the best recovery techniques in the industry. They work closely with some of Australia's top plastic surgeons to bring you the very best care. You will totally feel like you are with your post surgery best girlfriend. They are warm and caring and full of encouraging support.
Pure You offers you support in many different ways. If you are travelling on your own for surgery in Sydney, Brisbane, the Gold Coast or Melbourne, we can support you so that you are free to focus on your smooth recovery.
Our Concierges can assist you with hospital discharge, recovery support, airport drop off, a long stay service, grocery collection or we can tailor a support package specific to your needs.
Patient Concierge - Hospital Discharge (up to 3 hours)
You will be required to have someone with you when you are discharged from hospital, you will not be able to leave on your own. Your Patient Concierge will be called by your hospital once you are ready to be discharged. This is usually around 1-2 hours after your surgery, but can be longer as we will need to wait until your surgeon is out of theatre and ready to clear you to leave. The nurses at the hospital will provide your Patient Concierge with your post op care and medication instructions. They will then escort you back to your home or hotel via their private transport or will walk you if staying close by to your hospital. Your Patient Concierge will see that you are set up in your room for maximum comfort by ensuring your 'recovery' space is conducive to your wellbeing. They will fill your scripts at the local chemist and collect a few items from the grocery store for you if required.
Our Pure You Patient Concierges are booked for a minimum of three hours as that has been found to be an appropriate amount of time to ensure you are met in hospital recovery, escorted back to your home or hotel and given time to get yourself comfortable with being on your own. You may request longer and this additional time will be charged at $100 an hour and payable in advance. Please contact us should you wish to purchase another block of time, or you may like to pre-purchase a block of sixty minutes via the option above. Should your allocated time exceed the purchased time limit on the day of discharge, Pure You will invoice you for the pro rata time used.
All incidentals such as car parking, pharmacy costs or groceries are paid for by the Client (purchaser). This can be coordinated between you and your Concierge on the day, or prior via email.
Please note that our Brisbane Airport Concierge is available at a lower rate as the airport parking and check in process is shorter.
Please note, our Patient Concierge is not a nurse. Should you wish to book a nurse, we can do this for you. Please contact us for a quote.
Our Patient Concierges have likely experienced a surgery that is similar to yours. We are best positioned to ensure your recovery is not only smooth, but even enjoyable, that is our goal.
Patient Concierge - short (up to 2 hours)
Our Short Patient Concierge will be called by your hospital when you're ready for discharge. We will pick you up and take you to your home or hotel, within 45 minutes drive. You must have someone at home with you who is able to collect your hospital scripts. If you don't have anyone at home and require your post op medications to be collected, you will need to book our Patient Concierge - hospital discharge (up to 3 hours).
Patient Concierge - Long Stay (up to 24 hours)
Our Long Stay Patient Concierge will be called by your hospital once you are ready to be discharged. This is usually around 1-2 hours after your surgery. They will escort you back to your home or hotel via their private transport. Your Concierge will see that you are set up in your room for maximum comfort by ensuring your 'recovery' space is conducive to your wellbeing.
You will have your Long Stay Patient Concierge from the moment they are called by the hospital until 9am the following day. You may like to utilise your Concierge to fill your scripts at the local chemist or to collect a few items from the grocery store for you. Our Concierges are only too happy to help ensure that you are free to relax, recover and enjoy the new, pure you in any way they can. She may even make your dinner or breakfast, whatever it takes to make you more comfortable.
Your smooth recovery is our number one priority. If you are travelling on your own for surgery, the last thing we want you to feel is anxious. We will take care of you from the moment we meet you at the hospital until you are confident to be on your own. When you book one of our Long Stay Patient Concierges, you will have access to your Concierge from the time you are discharged from your hospital until 10am the following day. You may request longer and this additional time will be charged at $100 an hour and payable in advance. You can book via the drop down menu above.
Our Pure You Recovery Concierge is available in three options:
- Hospital Recovery Concierge - where we will come to the hospital after your surgery and will sit with you in recovery. This service may be important to you if you are travelling on your own and would like to feel supported by somebody who can be by your side. If you are being admitted to hospital for the night following your surgery, you may wish to have a recovery concierge to accompany you to the ward or perhaps visit you during your hospital stay. Our Recovery Concierge will be called by your hospital once you are in stage 2 recovery. This is usually around 30 minutes after your surgery and they will stay with you for an hour.
- Follow Up Concierge - This option is great if you would like us to visit you in the days following your surgery. If you are travelling on your own for surgery or just wish to remain discreet with family and friends about your surgery you can utilise our Follow Up Concierge. You might want someone to visit your home or hotel in the days following your surgery to 'check in on you' or bring you some groceries, shopping more medications etc. This is a perfect solution for you. This service is for an hour. If you would like longer, you are welcome to book additional time or utilise our next service - the extended follow up.
- Extended 'Follow Up' service is booked for two hours. This service can be used for escorting you to your surgical follow up appointments and includes travel to and from your hotel (or home if local).
Should your allocated time exceed the purchased time limit on the day of discharge, Pure You will invoice you for the pro rata time used.
Don't struggle through the airport with your luggage after your surgery, let our Airport Concierge do all the pulling, pushing and lifting for you so that you are not jeopardising your smooth recovery.
Our concierge will pick you up from your accommodation and drive you to the airport and ensure your bags are checked in for you. Your Airport Concierge will see you all the way to your gate, should you require the additional support too. We will support you for up to an hour. Should your plane be delayed or your check in process delayed, you will be invoiced for the pro rate amount of time used.
It is really important in the first few days and weeks of recovery that you limit the amount of lifting, reaching and pulling that you do. Our Concierge will take care of all of that for you. You will not have to worry about affecting your recovery by lifting and pulling suitcases around the airport.
The cost of our Airport Concierge includes up to 30 minutes of car parking. Should you require your Concierge for a longer period, the additional car parking fees will be invoiced to you.
Please use the space provided in checkout to advise your required service date/s. We will be in touch as quickly as possible with what happens next and to introduce you to your Pure You Concierge.
Parking and tolls uses whilst supporting you are additional to these costs. These may be pre paid, or will be invoiced to you. Invoicing will incur a 2% surcharge.
You may also wish to select a Pure You Patient Concierge for an alternative length of time, please send us a message or email us with the details and we will get back to you promptly with a tailored package solution.
When making a booking via email, a $75 booking fee is charged at the time to secure your dates, with the balance required two weeks prior to your date. This fee is non refundable should you need to cancel your booking.
When booking directly via our website through selecting one of the services above, a $75 booking fee will be deducted from your refund should you need to cancel your booking.
Please note, bookings cancelled within 24 hours of service are non refundable.
Please refer to our REFUNDS page for more information.
Please noteWe are no longer providing support at hospital discharge or post op massage appointments for post BBL or extreme liposuction patients.